Questions we actually get asked.

Yes, and that is deliberate. Every note is read and signed by the practitioner before it goes anywhere, and nothing reaches your practice management software unsigned.

It is your name on the record and your registration behind it. We are not trying to remove that step.

Then they are not recorded. Consent is a standing decision per patient, and without one recorded as granted, recording will not start.

That check runs on our servers rather than in the app, so a patient who has declined cannot be recorded by any version of any client, including an old one still installed on someone's phone. A declined decision is kept as a record of the refusal.

That is normal and it is handled. Anyhealth separates up to four speakers, which covers a patient who brings a parent, guardian, carer or interpreter as well as the practitioner.

Transcription runs in Australian English rather than US English, which is the single biggest factor for Australian speech, and a custom vocabulary covers allied health and NDIS terminology that general models get wrong.

No transcription is perfect, which is part of why you read every note before signing it. If you have a specific accent or terminology concern, raise it at the demo and we will record a consult and show you the actual output rather than guess.

Yes. You can change anything, in the app or on the web, and sign the edited version. You can also ask for the note to be redrafted with instructions — more detail in the plan, shorter, different structure — which produces a new draft rather than overwriting the old one.

The note is still signed and saved in Anyhealth, so nothing is lost. Anyhealth tells you the send did not go through, and one tap re-sends it once your system is reachable again.

To be exact, because this is the kind of promise worth being exact about: the re-send is a button, not an automatic background retry.

The device keeps its own copy of the audio as it records and uploads it after you stop, so a dropped connection mid-consult costs you the live view and nothing else. The note is produced from the uploaded recording either way.

No. Your phone on the desk or in your pocket. No microphone to buy, no dock, nothing for the patient to look at. You can also record and review on iPad, Android and the web.

Cliniko is connected today. Nookal and Halaxy are in early access, onboarded personally and a small number of practices at a time.

Anyhealth is built to write back into whichever system your practice already runs on, so if you use something else, tell us which one when you book a demo — that is how we decide what to connect next. We would rather say “not yet” than name a date we have not committed to.

Practice software, and what happens when you switch

No. It documents what was said and done in the consult. It does not suggest a diagnosis, propose treatment, interpret findings, or add anything you did not say.

The clinical work stays yours. Anyhealth writes it up.

Audio, transcripts and clinical content are processed and stored in Australia, in AWS’s Sydney region. Note drafting runs on an Australia-only inference profile, chosen over the wider Asia-Pacific one specifically so clinical content is not routed offshore.

We say “audio, transcripts and clinical content” rather than “all data” because the second would not be true — the calendar service you book a demo through is not Australian, for instance.

No. We never use your recordings, transcripts or notes to train models, and we do not sell them or hand them to anyone else to train on.

The model that drafts your notes runs on Amazon Bedrock, where your content is not stored, not shared with the model provider, and not used to train the underlying models. We have also opted out of AWS using your audio to improve its own services, which is an account-level setting that is not on by default.

Source audio is deleted automatically after 30 days. That window exists so a note can be regenerated if something went wrong the first time — not so we can keep a library of consultations.

Practices that would rather not have it at all can turn on zero retention, and the audio is destroyed as soon as the transcript exists.

Yes. Email us and we will delete what we hold. Your clinical records remain the property of your practice throughout.

Nothing is lost that is not already in your own system. Signed notes are written back into your practice management software as you sign them, so your records are already where they belong.

That is a design constraint we hold ourselves to rather than a policy we could quietly drop — Anyhealth is not the system of record and is not built to become one.

$90 per practitioner per month, or $81 per month paid annually in advance. Australian dollars, excluding GST. There is no free tier; you start with a demo on your own appointment types and a short pilot in your own clinic.

Allied health, broadly — podiatrists, physiotherapists, exercise physiologists, occupational therapists, speech pathologists, dietitians, osteopaths, psychologists and others. Nothing in the product is discipline-specific: note formats follow the appointment types your practice already runs.